Shipping & Return Policy
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or any security seals broken.
Please ensure to use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from the Skin Doc, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.
In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to firstname.lastname@example.org.
Skin Doc Dermalogica Guarantee
At the Skin Doc we want you to be delighted every time you shop with us.
We offer a 100% money back guarantee on any Dermalogica Product returned, for any reason within a 30 day period, if Dermalogica has been recommended by a Skin Doc therpaist in one of our salons or via one of our online consultations.
Before you return any your Dermalogica to us please contact our Customer Services Team at email@example.com who will help you through a return of a product.
For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.
If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon return of the original item.
In the rare incident that the wrong Product has been delivered we will dispatch the correct Product straightaway or if the original Product is no longer required we will offer a full refund, upon return of the item delivered in error. Orders should be checked on receipt and any errors must be reported to firstname.lastname@example.org within 5 days receiving your order in order for the issue to be rectified.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.
Please note that if you experience a skin response after using one of the products you have purchased, we kindly ask you to contact Skin Doc as soon as possible to discuss your situation.