Discount Codes:
Please note that discounts apply to full priced items only so some exclusions will apply. Discount codes do not apply to all products and brands, some exclusions will apply. Discount codes are disabled during a sale period but will be enabled once the sale ends. Most discounts can only be used once per customer. Other terms and conditions may apply depending on the promotion.
Delivery during Sale Period:
Please note that due to the large volume of orders during a sale period and the current restrictions, your order might take a little longer than normal to reach you. We work around the clock to fulfill orders as quick as possible and in as safe a manner as possible. We are very sorry for the inconvenience and we appreciate you understanding.
Payment Policy
By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro and our online vouchers online.
Order Dispatch
All orders are dispatched Monday to Friday between 1pm and 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent at 1pm on Monday, or Tuesday at 1pm if it was a bank holiday weekend. In 95% of cases delivery is achieved with 2-5 days all over Ireland.
Shipping Cost
We charge a flate Rate of ONLY €6.50 unless otherwise stated, no matter how big or small the order is.
Shipping & Return Policy
In the unlikely event of anything arriving damaged, please notify us at The Skin Doc via email within 7 days (justask@skindoc.ie).
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken.
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from The Skin Doc, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee. If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
We charge €6.50 delivery charge on all orders no matter how big or small the order is.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you
Privacy Policy
The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at anytime by logging on to your account
The Skin Doc has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.skindoc.ie
The Skin Doc website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our website and to help improve the quality of service available on this site. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous.
Requests for further information
If you fill out a form requesting more information from The Skin Doc we ask that you provide your name, an email address and comments etc. We require these details to better understand the needs of visitors to this website and in order to provide any requested information promptly.
In the case of the above, The Skin Doc maintains a database of information which may be held and used by us for purposes such as user profiling, administration, marketing research and to inform you about our service generally. We WILL NOT sell, rent or trade your personal details to any third parties.
Choice/Opt-out
If you require that your personal information be removed from our files, please send an email to justask@skindoc.ie
Links
This site may provide links to other sites. Privacy policies on these sites may differ from that on the The Skin Doc site, and we advise that you review the other site’s policies before providing personal information. While every care has been taken to ensure the high quality and standard of sites to which we link, The Skin Doc can take no responsibility for the content of these sites.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under its control. Information held by this site is stored on password-protected machines, behind a firewall and not accessible to the general public via the Web.
For all queries
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: justask@skindoc.ie
